Guiding Your Journey
Our Terms of Use
These terms outline the rules and responsibilities to ensure a safe and productive experience for all Convy Living customers.
1. Acceptance of Terms
By accessing and using the Convy Living website or any of its services, you agree to comply with and be bound by these Terms of Use. This document constitutes a legally binding agreement between you and Convy Living. Please read these terms carefully, as they govern your access and use of the website and its services.
2. Definitions
- User: Refers to any individual or entity accessing the Convy Living website or using its services.
- Service: Refers to all furniture production, customization, shipping, and related services offered through the Convy Living platform.
- Content: Includes all textual, visual, and media elements, as well as products, product descriptions, and website information.
- Custom Orders: Refers to products manufactured or altered based on the specific requirements of a customer, including furniture with user-defined dimensions, materials, colors, or designs.
3. Eligibility
The Convy Living website and its services are intended solely for individuals aged 18 or older. If you are accessing the site on behalf of an entity, you confirm that you have the authority to bind that entity to these Terms of Use. Convy Living reserves the right to refuse access or terminate any user’s account if these eligibility requirements are not met.
4. Use of the Website and Services
- Intended Purpose: The Convy Living website is designed to provide information on the company’s products and facilitate furniture customization and ordering. You agree to use the website for its intended purpose and not engage in any activities that disrupt or compromise its functionality.
- Prohibited Use: Users are prohibited from using automated scripts, data scraping, or other techniques to collect information or interfere with the site’s operations. Unauthorized use or modifications of the website are strictly forbidden and may result in legal action.
5. Account Registration and Security
- Account Creation: To access certain features or make purchases, users must create an account. All provided information must be accurate and up-to-date.
- Account Responsibility: Users are responsible for safeguarding their account credentials and are liable for any activity conducted through their account. It is your responsibility to inform Convy Living immediately of any unauthorized use or suspected security breaches.
6. Product and Service Offerings
- Product Information: Convy Living provides detailed descriptions and images of its products. However, all images and product descriptions are for reference purposes only. Given the handcrafted nature of Convy Living furniture, minor variations in color, size, or finish may occur.
- Service Modifications: Convy Living reserves the right to update or discontinue products and services at any time. Notifications of significant changes will be provided through the website or via email, where applicable.
7. Customization and Specifications
- Customization Options: Users can personalize furniture through a variety of options available on the website, including material, size, and finish. Such orders are considered custom orders and are non-returnable unless they arrive damaged or defective.
- Measurement and Specifications: It is the user’s responsibility to provide accurate measurements and specifications for custom orders. Convy Living is not liable for errors resulting from incorrect or incomplete information provided by the user.
8. Intellectual Property Rights
All intellectual property on the Convy Living website, including trademarks, logos, designs, text, and multimedia content, is owned by Convy Living. Users are granted a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes only. Any unauthorized reproduction or use of the content is strictly prohibited.
9. User-Generated Content
Users may submit reviews, comments, or other content through the website. By submitting content, you grant Convy Living a worldwide, perpetual, irrevocable, royalty-free license to use, modify, distribute, and display the content in any form. You represent that you have the rights to any content submitted and that it does not infringe on third-party rights.
10. Prohibited Activities
- Violate any applicable laws or regulations.
- Misrepresent the Convy Living brand or infringe on intellectual property rights.
- Post misleading, false, or defamatory content.
- Compromise the security or integrity of the Convy Living website or services.
11. Privacy Policy
Your use of the Convy Living website is governed by the Privacy Policy, which details how we collect, use, store, and protect your personal information. By using the website, you consent to our collection and use of information as described in the Privacy Policy.
12. Purchases and Payment
- Payment Terms: Full payment is required at the time of purchase, unless otherwise specified. We accept major credit/debit cards, bank transfers, and other payment methods as displayed at checkout.
- Order Cancellation: Users can cancel their orders within 24 hours of purchase for a full refund. Orders canceled after this period may incur a fee or may not be eligible for cancellation, depending on the production status.
- Payment Disputes: In the event of a payment dispute, users should contact Convy Living’s customer support team for resolution. All disputes must be raised within 30 days of the purchase date.
13. Shipping and Delivery
- Domestic and International Shipping: Convy Living offers shipping to various locations globally. Shipping costs are calculated based on product dimensions, weight, and destination. Delivery timelines are estimates and subject to changes due to factors outside our control.
- Risk of Loss: The risk of loss and title for items pass to the user upon delivery. Convy Living is not liable for any delays, loss, or damage caused during shipment by third-party carriers.
- Damaged or Defective Products: Users must inspect their orders upon receipt and report any damage or defects within 7 days. Convy Living will replace or repair any items found to be defective due to manufacturing issues.
14. Returns and Refunds
- Return Eligibility: Custom orders are non-returnable unless they arrive damaged or defective. Standard products may be returned within 30 days for a full refund, provided they are in their original condition and packaging.
- Return Process: Users must contact customer service to initiate a return. Refunds will be processed within 14 business days of receiving the returned product.
- Restocking Fees: Returns of standard products may be subject to a restocking fee, which will be deducted from the refund amount.
15. Limitation of Liability
Convy Living is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or services. Our liability is limited to the amount paid by the user for the purchased product or service.
16. Indemnification
You agree to indemnify and hold harmless Convy Living, its affiliates, directors, officers, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of the website, violation of these Terms of Use, or infringement on any third-party rights.
17. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of Nigeria. Any disputes arising from these terms will be resolved exclusively in the courts of Port Harcourt. Users consent to the jurisdiction of these courts for any legal proceedings.
18. Dispute Resolution
- Negotiation: Users are encouraged to resolve any disputes through amicable negotiation.
- Arbitration: If negotiation fails, disputes will be resolved through arbitration in accordance with [Arbitration Rules/Institution]. The decision of the arbitrator will be final and binding.
19. Changes to Terms
Convy Living reserves the right to modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website signifies acceptance of updated terms.
